Privacy Policy

1. Introduction

Totus Mediation (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services and visit our website, in compliance with the General Data Protection Regulation (GDPR) and other relevant Dutch and European privacy laws.

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2. Data We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number.

• Professional Information: Job title, employer, business address.

• Financial Information: Bank account details for payment purposes.

• Communication Data: Any information you provide in communications with us, including emails, phone calls, and online forms.

• Technical Data: IP address, browser type, time zone settings, and other technology on the devices you use to access our website.

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3. How We Collect Data

We collect data in the following ways:

• Directly from you: When you engage our services, fill out forms on our website, or communicate with us via email or phone.

• Automatically: As you interact with our website, we may automatically collect Technical Data using cookies and other similar technologies.

• From third parties: We may receive personal data from third parties such as analytics providers or credit reference agencies.

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4. How We Use Your Data

We use your personal data for the following purposes:

• To provide our services: Including mediation, consultation, and contract management services.

• To manage our relationship with you: Including billing, invoicing, and responding to your inquiries.

• To improve our services and website: By analyzing how our clients and visitors interact with our website.

• To comply with legal obligations: Including those related to anti-money laundering and data protection laws.

• To communicate with you: About updates, promotions, and news related to our services, subject to your consent where required.

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5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract: Where processing is necessary for the performance of a contract with you.

• Legal obligation: Where processing is necessary for compliance with a legal obligation.

• Legitimate interests: Where processing is necessary for our legitimate interests, provided that these are not overridden by your rights and interests.

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

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6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with the following entities:

• Service providers: Who perform services on our behalf, such as IT support, payment processing, and legal services, under strict confidentiality agreements.

• Legal and regulatory authorities: When required by law, or to protect our legal rights.

• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business.

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7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure it is protected in a manner consistent with how your personal data would be protected within the EEA. This may include using standard contractual clauses approved by the European Commission.

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8. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

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9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to access: You can request access to the personal data we hold about you.

• Right to rectification: You can request correction of any inaccurate or incomplete data.

• Right to erasure: You can request deletion of your personal data where there is no compelling reason for us to continue processing it.

• Right to restrict processing: You can request that we limit the processing of your personal data.

• Right to data portability: You can request that we provide your personal data to you or a third party in a structured, commonly used format.

• Right to object: You can object to the processing of your personal data where we rely on legitimate interests as our legal basis.

• Right to withdraw consent: Where we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

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10. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

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11. Cookies

Our website uses cookies to enhance your experience and analyze site traffic. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy.

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13. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Totus Mediation
Nikkelweg 36, 2401MM Alphen ad Rijn
totusmediation@gmail.com
+31 (0)71 362 68 95

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that we have not complied with applicable data protection laws.